Faq's

Thanks to our bike riders, we offer 2 hours delivery to certain parts of Dubai. Explore all eligible products on our store click here.

We offer next-day delivery across the UAE on selected products. Explore all eligible products on our store here.

Most standard delivery products are delivered within 1–3 days across the UAE. Delivery times may vary depending on the product, location and vendor.

We offer free shipping above 200dh orders for all emirates. Below 200dh orders we charge fixed 12dh as delivery charge under 5Kg. For above 5Kg products we will charge as per volumetric weight.

If your order has not been dispatched, contact our support team as soon as possible. We’ll do our best to update the delivery address before shipment. Visit Contact us by click here.

If there is no one at the specified address who can accept the delivery, you will have the option to either arrange for an alternative delivery or drop off at your doorstep or security gate.

Yes, you will receive a tracking number once your order has been dispatched. You can use this number to track the status of your delivery. Track your order: Account → Orders → Open order → Track Order.

You have the right to return your order within 7 days of receiving the goods. Check our return policy.

Make sure the products are packed in the original pouch and there should be no damage. For more information check our return policy.

You can easily request a return directly from your account dashboard. Go to Account → Orders → Return and follow the steps to submit your return request, or send an email to [email protected] for returns.