Firstly, we are extremely happy that you choose alltrade.ae for your shopping destination. We want you to be fully satisfied with every purchase you make. We would love to support all your decisions and if for any reason you are not completely happy with your order, we’re here to help!
Return Window
You have 7 days from the date of delivery to submit a return request, provided the product meets the applicable return conditions.
Return periods and eligibility vary by product category. Some categories, including food, skincare, makeup and personal-care products, may not be eligible for return due to hygiene, safety and product-specific restrictions.
The applicable return period, eligibility and return conditions are clearly mentioned on the individual product page.
How to Request a Return
You can easily create a return from the account dashboard:
Account → Orders → Open Order → Return
- Select the item you want to return.
- Select the reason for the return.
- Provide details about the issue.
- Upload the required images or supporting information.
- Submit your return request.
You can also contact us through our Contact Us page to raise a return request.
How to Request a Replacement
We may offer a replacement if you receive:
- A damaged product
- A defective product
- A product different from what you ordered
You can also contact us through our Contact Us page to raise a replacement request.
Return Policy
To be eligible for a return:
- The product must not have been damaged while in your possession.
- The product must match the item originally shipped to you, without any modifications or differences.
- The product must be returned in the same condition as it was received.
This includes:
- The product is sealed or unopened, if applicable.
- The original brand or manufacturer box and packaging is intact.
- All included items, such as user manuals, warranty cards, and accessories, are returned with the product.
Alltrade.ae does not accept returns if the product packaging has been tampered with, opened, or if the products have been used. We reserve the right to cancel the return. However, if the packaging is still intact and in the same condition as it was received, you may contact us for a return.
Order Cancellation
Orders can be cancelled where the order status allows cancellation.
You can request a cancellation through your alltrade customer dashboard or contact us through our Contact Us page.
NOTE: If the order has already been dispatched, cancellation may no longer be possible and you have every right to reject the package.
Alltrade Refund Policy
Once the return is received and inspected, our team will contact the customer to notify you that we have received the returned item.
We will also notify the customer about the approval or rejection of the refund via email or phone.
Note: Refund will only be done in case the customer has received Damaged / Defective / Wrong product. Refund will be processed through the same mode within 7 working days. The product can be re-dispatched within 24 hours once the reverse product gets delivered back to us.
Time span of refund:
The process of a refund generally takes 5–10 working days. Kindly check the table below.
| Payment Method | Refund Method | Estimated Timeline |
|---|---|---|
| Credit / Debit Card | Refunded to the original payment method | 5–10 working days |
| Tabby / Tamara | Processed through the applicable payment provider | 5–10 working days |
| Bank Transfer | Transferred to the customer’s bank account | 5–10 working days |
| Cash / COD | Transferred to the customer’s verified bank account | 5–10 working days |
Paid Through COD
For eligible Cash on Delivery (COD) refunds, the refund amount will be credited to the customer’s alltrade.ae Wallet by default. The wallet balance can be used to purchase another product from alltrade.ae.
If you prefer a bank transfer instead, you can request the refund to be transferred to your bank account by providing the following details:
- Name of Account Holder
- Bank Name
- Bank Account Number
- IFSC Code
- Contact Number
