Return and Refund Policy
Firstly, we are extremely happy that you choose alltade.ae for your shopping destination. We want you to be fully satisfied with every purchase you make. We would love to support all your decisions and If for any reason you are not completely happy with your order, we are here to help!
Return Policy:
This includes:
Alltrade.ae do not accept returns if the product packaging has been tampered, opened or if the products have been used. We have the right to cancel the return. However, if the packaging is still intact and in the same condition as it was, you may contact us for a return.
Return Window:
You have [7 days] from the date of delivery to request a return if the above conditions are met.
How to Return Products Purchased from Alltrade.ae:
You can return a product using either of the following methods:
Via My Account:
Via Direct Contact:
Replacement:
Cancellations:
Orders once placed through alltrade.ae can be cancelled before dispatch and refunds will be processed. You can cancel your order using the All trade customer dashboard or you can directly contact us.
Note: If the order has already been dispatched from our warehouse, you will not be eligible for a return. However, you have the right to refuse delivery, in which case we will proceed with the refund.
How to check Status of Return/ Replacement/ Refund
Once the return is received and inspected, our team will update the status.
Note: Refund will only be done in case the customer has received a damaged/ defective/ wrong product. Refund will be processed through the same mode within 7 working days. The product can be re-dispatched within 24 hours once the reverse product gets delivered back to us.
Time span of refund:
The process of a refund generally takes 5–10 working days. Kindly check the table below.
| Payment methods | Refund method | Refund timeline |
| Debit card/Credit card | Will be transferred to the source. | 5 to 10 working days |
| Tabby & Tamara | Will be transferred directly to the source. | 5 to 10 working days |
| Cash | Transfer amount to your wallet | Same Day |
| Bank transfer | Will be transferred once the process is completed* | 5 to 10 working days |
What if Customer Paid Cash by COD: The refund will be made through COD; we directly send money to wallet or the customer's bank account.
Certain categories are non-returnable, regardless of condition:
Refunds are initiated after the returned item passes inspection by our team. Once approved, the amount is refunded to the original payment method used during the purchase.
The refunded amount will first appear in your Alltrade Wallet Same day. If unused, it will be automatically transferred to your bank account within 14 days.
Refunds for cash payments will be credited to your Alltrade Wallet.
If your refund amount exceeds AED 50, you may request a bank transfer by contacting our support team.
Refunds for BNPL orders are processed within 5–10 working days, depending on the provider’s internal processing time.
Yes, you will receive a full refund up to the amount paid via EMI. However, please consult with your issuing bank regarding any potential cancellation or pre-closure fees.
No. Refunds for EMI purchases are strictly credited back to the same credit card used for the transaction.
You can check your refund progress by visiting:
My Account > My Orders > Refund History on Alltrade.ae.
Refunds are processed item-wise. If your order contained multiple items, you may receive partial refunds as each item is returned and inspected.
Please note that shipping fees and COD charges are non-refundable once an item has been delivered.
Important: Once the refund is initiated, the method of refund cannot be changed.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”