At Alltrade.ae, we are committed to offering quality products and exceptional customer service. Since we work with branded items, most major brands provide warranties ranging from 1 to 5 years. As these warranties are offered are typically eligible for manufacturer repair warranty by brand authorized repair centers. Alltrade.ae does not take any responsibility for warranty claims. However, we are here to assist you by facilitating returns or exchanges if, they meet our policy requirements. Please review our Warranty and Exchange Policy below for more information on how we support product warranties and exchanges.
|
Validity |
Covers |
Accepted |
|
7 days from delivery |
Size/Color/Fit issues/Damage/ Defective |
Exchange |
Note- Alltrade.ae only pick products subject of the following conditions
What is a warranty?
A warranty is a promise from the manufacturer to repair or replace a product if it has defects or malfunctions under normal use within a specified period.
How long is the warranty period for products on ae?
The warranty period varies by brand and product. Most items come with a manufacturer’s warranty ranging from 1 to 5 years. Please check the product description for specific warranty details.
Does ae provide a warranty?
The warranty is offered by the brand or manufacturer of the product. Alltrade does not provide its own warranty but assists customers with claims according to our policies.
How do I make a warranty claim?
To make a warranty claim, contact our Customer Support team within 30 days of receiving your product. Our team will guide you through the process and may request details or photos to assess the issue.
What does the warranty cover?
Warranty coverage is typically limited to defects in materials or workmanship under normal use. It does not cover damages caused by misuse, accidents, or unauthorized repairs. Specific coverage terms are determined by the manufacturer.
Is there a fee for warranty service?
For most products, there is no fee for repairs or replacements under warranty as we stated in our policies. However, if you want to claim repairs or services you may reach out manufacture or brand service centers for assistance.
What is your exchange policy?
We offer exchanges for products that arrive damaged, defective, or different from what you ordered. To qualify for an exchange, items must be in their original condition, with all packaging, tags, and accessories included. Exchanges must be requested within 7 days of receiving the item.
How do I request an exchange?
To request an exchange, please contact our Customer Support team at [email protected] with your order number, reason for the exchange, and any supporting photos (if applicable). Our team will review your request and provide instructions on returning the item.
Can I exchange an item for a different size or color?
Yes, exchanges for different sizes or colors may be available depending on stock. Contact us to confirm availability. If the desired item is out of stock, we may offer a refund or suggest a suitable alternative.
Are there items that cannot be exchanged?
Yes, certain items are ineligible for exchange Example: Non branded products, Used products etc..
Do I need to pay for return shipping for exchanges?
No, Return shipping costs are generally the responsibility of the alltrade unless the exchange is due to a damaged, defective, or incorrect item.
How long does it take to process an exchange?
Once we receive and inspect the returned item, we will process the exchange within 3-10 business days. We’ll notify you via email once the replacement item has shipped.
What happens if the item I want to exchange is out of stock?
If the item you want is out of stock, we will provide alternative options, such as a similar item or a refund to the original payment method or store credit.
Can I exchange a gift?
Yes, we offer exchanges for gifts with the original proof of purchase. Contact our Customer Support team, and they’ll assist you with the process.