Return and Refund Policy

Firstly, we are extremely happy that you choose alltrade.ae for your shopping destination. We want you to be fully satisfied with every purchase you make. We would love to support all your decisions and if for any reason you are not completely happy with your order, we are here to help!

We want you to receive exactly what you ordered and in proper working condition. If there is a genuine issue with your order, you can contact us for a return or replacement.

Returns are accepted when:

• The product is not working or defective.
• Wrong size or colour received.
• Different product received.
• Product arrives damaged.
• Product is missing accessories.

Return Policy:

• The product must not have been damaged while in your possession.
• The product must match the item originally shipped to you, without any modifications or differences.
• The product must be returned in the same condition as it was received.

This includes:

• The product is sealed or unopened, if applicable.
• The original brand or manufacturer box and packaging is intact.
• All included items, such as user manuals, warranty cards, and accessories, are returned with the product.

Alltrade.ae does not accept returns if the product packaging has been tampered with, opened, or if the products have been used. We reserve the right to cancel the return request. However, if the packaging is still intact and in the same condition as received, you may contact us for a return.

Return Window:

You have 7 days from the date of delivery to request a return if the above conditions are met.

How to Return Products Purchased from Alltrade.ae:

You can return a product using either of the following methods:

Via My Account:

• Go to My Account > My Orders
• Select the relevant Order > Options > Return/Replacement
• Upload 4 mandatory images and select either “Replace Product” or “Return/Refund”

Via Direct Contact:

• Use our Contact Us page
• Email us at [email protected]

Replacement:

• Applicable when the customer receives a damaged, defective, or wrong product.
• Go to My Account > My Orders > Open Order > Option > Return-Replacement
• You can also contact us through [email protected]

Cancellations:

Orders placed through alltrade.ae can be cancelled before dispatch and refunds will be processed. You can cancel your order through your customer dashboard or contact our support team.

Note: If the order has already been dispatched from our warehouse, you will not be eligible for a return. However, you have the right to refuse delivery, and we will proceed with the refund process.

How to Check Return / Replacement / Refund Status:

Once the return is received and inspected, our team will update the status.

• You will be notified about approval or rejection of your refund/replacement through email.
• You can check the status from your customer dashboard or contact us directly.

Refund Timeline:

The refund process generally takes 5-10 working days.

Non-Returnable Categories:

• Gaming Titles
• Gift Cards & Vouchers
• Digital Cards
• Food Items
• Furniture & Large Appliances
• Software

General FAQ’s

Q1: How does Alltrade.ae handle refunds?

Refunds are initiated after the returned item passes inspection by our team. Once approved, the amount is refunded to the original payment method used during purchase.

Q2: What happens if I paid using a credit or debit card?

The refunded amount will be processed according to the payment provider timeline.

Q3: I paid with Cash on Delivery (COD). How do I get a refund?

Refunds for cash payments will be credited to your Alltrade Wallet or processed through an approved refund method.

Q4: I used Tabby or Tamara. When will I get my refund?

BNPL refunds are processed within 5-10 working days depending on provider processing time.

Q5: Can I track my refund status?

You can check your refund progress through My Account > My Orders > Refund History.

Important: Once the refund is initiated, the refund method cannot be changed.