Refund and Returns Policy
REFUND POLICY
‘’ Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
RETURN POLICY
Returns is a program offered by the individual sellers under this policy, whereby the sellers will provide you the choice of an exchange, a replacement, or a refund. It's possible that not every product in a given category has the same return policy. The replacement/returns policy listed on the product page will take precedence over the general policy for all products. For any deviations to this returns policy and the table below, please refer to the corresponding return/replacement policy for the relevant item on the product page.
The three sections that make up the return policy should be carefully studied in order to understand the terms and circumstances that apply to returns being accepted.
Section 1: Category, Return Window, and Possible Actions
|
Category |
Returns Window, Actions Possible and Conditions (if any) |
|
(MOBILES & TABLETS,CAMERA & VIDEO, VIDEO GAMES, Computers, HOME APPLIANCES) |
2days Returns
Make sure the products are packed in the original pouch and there should be no damage send a mail to [email protected] for returns
10 - 45days Refund
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
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|
|
2days Returns
Make sure the products are packed in the original pouch and there should be no damage send a mail to [email protected] for returns
10 - 45days Refund
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
|
|
|
2days Returns
Make sure the products are packed in the original pouch and there should be no damage send a mail to [email protected] for returns
10 - 45days Refund
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
|
|
|
2days Returns
Make sure the products are packed in the original pouch and there should be no damage send a mail to [email protected] for returns
10 - 45days Refund
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
|
|
|
2days Returns
Make sure the products are packed in the original pouch and there should be no damage send a mail to [email protected] for returns
10 - 45days Refund
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
|
|
2days Returns
Make sure the products are packed in the original pouch and there should be no damage send a mail to [email protected] for returns
10 - 45days Refund
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
|
Part 2 -Processing and Pick-Up of Returns provided you would want the item(s) to be picked up from a different address for a return, you can only alter the address provided pick-up service is offered at the new location. Your product will be examined for the following issues when it is picked up:
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Category |
Conditions |
|
Complete Product |
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
|
Correct Product |
Every element—IMEI, name, image, brand, serial number, article number, and bar code—must match, and the MRP tag must be present and unattached. |
|
Unused Product |
The item must be brand-new, never been used, clean, stain-free, and, if applicable, have intact quality check, return, and warranty seals. A mobile, laptop, or tablet should be formatted and its screen lock (pattern, fingerprint, or pin) disengaged before being returned. Apple devices require the iCloud lock to be disabled. |
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Undamaged Product |
The device should be in perfect condition with no dents, scratches, tears, or holes in it. This includes the SIM trays, charging port, headphone port, and back panel, among other parts. |
|
Undamaged Packaging |
The item should be in its original box or packaging. |
If any one of the aforementioned requirements is not fulfilled, the field executive will not accept the return.
Refunds for any products that need to be sent back will be handled as soon as the vendor receives the returned item.
Part 3 - General Rules for a successful Return
- Refunds are offered in situations where the vendor is unable to process a replacement for whatever reason.
- If a product accessory is discovered to be missing, broken, or defective, the seller may, at their choice, arrange for a replacement accessory or issue an eGV for the accessory's purchase price.
- If you receive a damaged or different goods during open box deliveries, you will receive a refund (for cash-on-delivery orders, you will receive an immediate refund). Except in cases of manufacturing flaws, no requests for returns will be handled after you have accepted an open box delivery. These general conditions for replacement/return that are particular to a given category will apply in such circumstances
Alltrade.ae has the right to limit the quantity of returns that can be made for each order unit once an authorized representative of alltrade.ae has evaluated the product or order defect.
